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Job Title: Business Process Leaders - Manchester, Glasgow, Birmingham, Horsham and Chelmsford

It's an exciting time to join RSA. We're currently implementing a significant UK change programme and world class customer service is at the heart of this transformation.

This is a fantastic opportunity to manage a core business operation of a growing multinational business. As Performance Leader you'll be responsible for implementing strategic plans that drive change and business improvements, as well as developing our B2B customer proposition ensuring we deliver brilliant service for our customers..

It's an important role for us and an even bigger opportunity for you. You'll be part of a community of Performance Leaders across the UK and represent commercial operations as part of your regional hub. You will play a key role in developing a centre of excellence for our UK operations, working with the Operational leads of the SME, Mid Market & Global Boards and on site leadership team.

So, if you have the drive and the commercial know-how to make the difference then we want to talk to you.



Drive business performance across the regional hub to achieve the best possible results

Ensure that the organisational structure works effectively and meets business needs

Contribute to the development and drive the implementation of the Commercial business strategic and operational plans

Shape and lead change, building a culture of continuous improvement across the region to optimise the value that Commercial Operations drives through for the Commercial business

Engage the hearts and minds of regional teams to drive the best operational culture

Ensure that the relationship with internal stakeholders is fully effective, that strategies are aligned and results delivered

Ensure the team value being part of UK Commercial and Operations, understanding where the business is going and the key role they play in it's success

Support the coaching and development of our Team Manager community to develop capability

Ensure effective service management of our Account Managed Customers to drive positive and transparent business results






To succeed in this role you need to demonstrate an ability to:





Lead from the front and role model the behaviours we expect from others

Deliver results through strong planning with a track record of successful execution

Work and communicate effectively as part of a team to drive and improve team engagement

Manage a broad workload with proven ability to switch priorities in accordance with business need

Deliver on promises to Meet Customer needs

Effectively manage team and stakeholder relationships

Lead change and motivate others

Manage and improve other peoples performance

Manage controls and compliance

If you require further information about this vacancy before you apply, please contact the recruitment team by phone 0207 337 5463 or by email on


Job Details
Job Ref: CC54171206
Start Date: ASAP
Hours: Full Time
Location: United Kingdom
Working Term: Permanent
Salary: Competitive

How to apply for this job
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