Core Claims Pipeline One, based at Birmingham City Centre, is responsible for dealing with third party motor claims being made on RSA policies. The team deals with new and existing claims with the aim of understanding our customer's requirements and identifying the best solution in line with company procedures and policies.

What is the job like?

This role involves understanding customer requirements and identifying the best solution in line with company processes and procedures. You'll be assessing claims, arranging vehicle inspections and negotiating settlements with third parties, accident management companies and policyholders direct. We are a technical unit, however our work involves a considerable amount of inbound and outbound calls to various parties.

What will I be doing?

Working within a busy team, you will contribute to the delivery of the team service levels by achieving your own objectives effectively. Dealing with new and existing claims you will be assessing claims and liasing with third parties such as motor engineers and approved repairers to settle claims to the customers' satisfaction. Naturally you'll be dealing with customers who have suffered a loss so you need to be professional, calm and patient dealing with the customers' problems.